Entering a new customer order (load)

Modified on Thu, 20 Feb at 3:23 PM

Creating a new order can start by entering a load. To enter a load, follow the instructions below:

  1. Go to the menu Loads >> Enter load.

  2. Fill in all the fields marked with a red asterisk (required fields).

Customer – First, select the client. If the client has already been added to the system, you can select them from the list. You can also add a completely new one by clicking the + icon. 

FireTMS allows adding a new client in 3 ways:

  • Manually, by filling in all the data manually. 

  • By fetching from the VIES / GUS databases after entering the VAT number.

  • By importing data from an external platform.


  • Amount and Currency (from the client for the completion of the order)

  • Date (loading / unloading)

  • Loading / unloading points

The loading and unloading address can be added in three ways:

  • Search - By selecting a location from those saved in fireTMS. To do this, enter part of the location (e.g., company name, postal code or address), and the system will suggest a  location. 

  • By adding a completely new location, which can later be used when creating another load (selection from the saved locations list). 


  • By selecting the loading / unloading according to CMR. 

  • Goods name, quantity, and unit – The goods name can be entered once or selected from a predefined list in Files >> Cargos. Next to the Unit field, you can also check the option for Pallet exchange  and provide Goods descriptions, such as size (LDM) and weight (kg). There is also an option to mark the transport of danger materials with the appropriate ADR class.

Note!  The system allows you to save a load or create an order without specifying the name of the goods. To save a load without the goods information, click the X next to the field with the goods' name.

  1. Save the load without creating a new order or create an order with the load.

  • Save the load without creating an order

After selecting the option to save the load without creating an order (for later assignment): 


You can find it in the list of available loads in the Loads menu >> Available loads or All loads. 


  • Create an order

After entering the load data, you can also proceed to create an order. After selecting the Create order option, choose whether the transport will be carried out with your own vehicle (Internal order), an external vehicle (Forwarding order),  or if you want to create an Inter-departmental order. 

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