Cancellation of the order

The fireTMS system allows for the cancellation of a previously issued order. To cancel an order, follow these steps:

1. Select the desired order and choose the Edit order.   

        2. Then, within the order, select Cancel order and confirm the cancellation. 

Note! The cancellation can only be made for orders with the status In progress. It is not possible to cancel an order with any other status.

Effects of order cancellation:

• Cancelling an order does not remove it from the system — only its status changes to Cancelled.

Note! All orders with the status Cancelled can be found in the Orders >> All orders list by checking the Show cancelled orders checkbox. Additionally, you can use the filter option Select filter >> Status >> Cancelled.

• A cancelled order is not included in the summary of amounts in the list of all orders (e.g., in the cost, commission or revenue columns).  

• Cancelling an order does not automatically cancel the load. The load becomes a separate object with the status New after the order cancellation. It can be reassigned from the list, e.g., Loads >> All loads / Available loads or it can also be cancelled.

• Cancelling an order does not generate a Draft Invoice or any other document.

• Cancelled orders are not included in Reports.

• The number of a cancelled order cannot be reused for another order (except for the Restore option).

Restore an order

To undo an order cancellation, go to the edit view of the specific order and then choose the Restore option. 

Note! Undoing the cancellation will change the status of the order to New — it will be necessary to assign an appropriate load to it for execution.